Connected Claims USA | Agenda
Get to know the speakers09:00 - 09:45
Keynote
Keynote: Claims Transformation at Scale
How Allianz is modernizing high-volume claims handling with AI-assisted triage.
Priya NathanVP Claims Innovation, Allianz
11:00 - 11:30
Fireside Chat
Fireside Chat: Data-Driven Claims
A candid conversation on connected data, automation, and what actually changes the claims experience.
Alex MorganChief Underwriting Officer, Zurich Insurance
Sam WhitfieldDirector of Claims Technology, Liberty Mutual
09:00 - 09:15
Keynote
Opening Remarks: The State of Claims 2027
09:15 - 09:45
Keynote
Keynote: Rebuilding Claims Around the Customer
- Design claims journeys that reduce effort at every touchpoint
- Balance automation with the human moments that build trust
Laura MarziCMO, Employee Benefits, The Hartford
09:50 - 10:35
Panel
Panel: Straight-Through Processing at Scale
- Where automation delivers and where it quietly fails
- Setting the right confidence thresholds for auto-adjudication
Carolyn BanksCOO, Global Surety, Liberty Mutual
Chris LassalleVP, Total Rewards, CSAA
Allen KirshHead of Claims Judicial & Legislative Affairs, Zurich
11:00 - 11:30
Keynote
Case Study: Cutting Cycle Time by 40%
- The operating model changes that actually moved the needle
- What the data told us six months in
Taylor CorbittSVP, Deputy General Counsel & Head of Global Litigation, Allstate
11:35 - 12:05
Fireside Chat
Fireside Chat: Fraud in the Age of Generative AI
- New attack patterns claims teams are seeing
- Detection strategies that keep pace
Ravi PrasadSVP, Data, Digital & AI, Guardian Life
Guru VasudevaSVP & CTO, Property & Casualty, Nationwide
13:30 - 14:30
Workshop
Workshop: Building the Claims Data Foundation
- Getting to a single view of the claim
- Governance that survives contact with reality
Tim StaeblerGlobal Data & AI Leader, Insurance, NTT Data
14:35 - 15:20
Panel
Panel: The Repair Network of the Future
- Capacity, parts and cycle time across the network
- Aligning incentives between carrier and repairer
Laurie KoumoundourosVP, Client Solutions, Paymentus
Terrance WilliamsPresident & CEO, Trustage
15:45 - 16:15
Keynote
Closing Keynote: What Great Claims Leadership Looks Like Now
Bryan FalchukPresident & CEO (Moderator), PLRB