Future of Insurance | Agenda
Get to know the speakersDay One · Tue 12 May
08:00 - 08:45
Interactive Session
Women in Insurance Breakfast
The Women in Insurance meet-up returns with fresh energy and purpose — candid conversations, actionable insights, and new perspectives to help drive progress across the industry.
Alycia SlyckSVP & Global Actuary, Aflac
Margaret Resce MilkintGlobal Insurance Practice Leader, Diversified Search Group
09:00 - 09:15
Opening Remarks: Welcome to The Future of Insurance
09:15 - 09:35
Keynote Interview
Building the 2030 Insurance Carrier: Capabilities Leaders Must Start Creating Now
- Establish a shared data-to-decisions engine that delivers speed, accuracy and insight at scale
- Create a culture that rewards bold moves so the organization can pivot ahead of disruption
- Build partnerships that extend capability without adding complexity or cost
Simon WilsonChief Executive Officer, Markel Insurance
Bryan FalchukPresident & CEO (Moderator), PLRB
09:35 - 09:55
Case Study
Building Faster Is Easy. Adapting Faster Is Hard.
- Understand how AI is compressing the time from idea to execution across P&C insurance
- Recognize why adoption, trust and leadership readiness are the real bottlenecks
- Learn what it takes to scale AI responsibly, combining speed with human expertise
Tirath DesaiInsurance Core Transformation & Digital Leader, PwC
Laura McKenzieDirector, Insurance Core Transformation, PwC
09:55 - 10:30
Panel
Modernize Insurance Without Breaking the Core
- Layer modern web interfaces and portals on top of existing systems without risking legacy stability
- Deliver change in small, controlled increments to keep disruption to a minimum
- Streamline high-friction processes to cut cost-to-serve and free teams from manual work
Laura MarziCMO, Employee Benefits, The Hartford
Guru VasudevaSVP & CTO, Property & Casualty, Nationwide
Erik VanBramerSVP, Head of Customer & Industry Relations, Federal Reserve Banks
Laurie KoumoundourosVP, Client Solutions, Paymentus
Bryan FalchukPresident & CEO (Moderator), PLRB
10:30 - 10:45
Roundtables
Speaker Roundtables
Sit shoulder-to-shoulder with the previous session’s speakers in small, high-impact groups. Bring your toughest questions and leave with practical answers you can act on tomorrow.
10:45 - 11:15
Networking
Morning Networking Break
Refuel and connect with peers on the exhibition floor.
12:30 - 13:30
Networking
Networking Lunch
Lunch and open networking across the conference community.
Day Two · Wed 13 May
09:00 - 09:15
Day Two Opening Remarks
11:20 - 11:35
Case Study
From Pilot to Policy: Putting Agentic AI into Production in Insurance
- Move beyond proofs of concept and deploy AI agents across underwriting, claims and customer service
- Learn practical lessons on governance, compliance and the architecture needed to scale agentic AI with trust
- Turn AI experimentation into measurable outcomes with a clear roadmap
Tim StaeblerGlobal Data & AI Leader, Insurance, NTT Data
Omkar PatelHead of Data & AI Engineering, Zurich North America
11:20 - 11:35
Case Study
The Future of Insurance: What to Prioritize Now, Next, and Later
- Where to focus AI and digital transformation investment for the fastest path to value
- A practical framework for prioritizing innovation across engagement, operations and claims
- How the next leaders will be defined by production-scale adoption, not experimentation
Majd MaksadCo-founder & CEO, TruAgents
11:35 - 11:45
Q&A
Building a Resilient Insurer: Signals, Systems, and Split-second Response
- In an “everything hits at once” moment, what is the first system or assumption that breaks?
- When a real-world signal triggers, what stops that insight from becoming action in time?
- What is the one irreversible change you would make rebuilding your NatCat response today?
Juan GarciaFounder, Tuio
Tim StaeblerGlobal Data & AI Leader, Insurance, NTT Data
Bryan FalchukPresident & CEO (Moderator), PLRB
11:35 - 11:45
Q&A
Hard Choices, Real People, Limited Time
- When your people are drowning in work, what is the one thing you stop first?
- When teams pull in different directions, what is the simplest move that realigns everyone?
- What is the one behaviour leaders fall into under pressure that makes everything worse?
Allen KirshHead of Claims Judicial & Legislative Affairs, Zurich
Taylor CorbittSVP, Deputy General Counsel & Head of Global Litigation, Allstate
Majd MaksadCo-founder & CEO, TruAgents
Vinita Jajware-BeattyPresident & Board Chair (Moderator), Toronto Insurance Women’s Association
11:45 - 12:20
Panel
HumAIn — Build a Smarter, Seamless Workforce
- Set AI systems to hand complex, sensitive tasks back to humans smoothly
- Redefine roles so humans focus on judgement and empathy while AI handles speed and scale
- Equip managers to continuously fine-tune human-AI teamwork
Carolyn BanksCOO, Global Surety, Liberty Mutual
Chris LassalleVP, Total Rewards, CSAA
Ravi PrasadSVP, Data, Digital & AI, Guardian Life
Amran GourCo-Founder & CEO, Further AI
Bryan FalchukPresident & CEO (Moderator), PLRB
11:45 - 12:20
Panel
No Compromises: Three CEOs on Redesigning Insurance’s Old Playbook
- Decide what to cut, not just what to build, to free up capital and speed
- Rewrite the talent playbook before the market does it for you
- Build distribution models that adapt faster than the market shifts
Georgett NicholasChief Executive Officer, American Life
Terrance WilliamsPresident & CEO, Trustage
Luiza GusmãoCo-founder & Chief Growth Officer, WaniWani
Vinita Jajware-BeattyPresident & Board Chair (Moderator), Toronto Insurance Women’s Association
12:20 - 12:30
Closing Remarks
12:30 - 14:00
Networking
Lunch Networking
Wrap up the event over lunch and make the connections you have forged across the conference count.